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The following information about unemployment insurance has been provided by the State of Maryland.
Effective April 1, 2020, claimants are encouraged to file according to a new system, designed to make the process easier for claimants. We are encouraging individuals to please use these new procedures.
To file an initial regular unemployment claim online or through our call centers, please file your claim according to your last name as detailed below:
• If your last name starts with A-F, file your claim on Monday.
• If your last name starts with G-N, file your claim on Tuesday.
• If your last name starts with O-Z, file your claim on Wednesday.
• Filing is open to all by phone Thursday and Friday; online on Thursday through Sunday.
• Filing later in the week will not delay your payments or affect the date of your claim.
Claimants are strongly encouraged to utilize the online NetClaims application to file claims. This online application is available 24/7. It is strongly encouraged to file during non-peak hours, early in the morning and late in the evening (8 p.m. - 7 a.m.) for faster processing.
Claim center telephone hours have been further extended and open from 7 a.m. to 6 p.m., Monday through Friday. To contact a center, please call 410-949-0022.
If having difficulty placing a call or accessing the website, claimants can email firstname.lastname@example.org. Employers can email email@example.com or contact 410-767-2412. Claims may only be filed by phone or online, not by email.
If employment or business have been impacted by the coronavirus, please read COVID-19 Frequently Asked Questions. To learn more about the work search requirement exemption, please visit Work Search FAQs. Additionally, please see FAQs related to the “CARES” Act.
Please visit Unemployment Insurance webpage, which contains important information and FAQs (frequently updated). Additionally, please visit the Coronavirus (COVID-19) Information for Businesses webpage as an important resource. This site will be updated frequently as new information becomes available. It includes a FAQ that will also be updated regularly.
Please remember that the Division of Unemployment Insurance’s website and call centers are currently experiencing an unprecedented volume of users due to COVID-19. This may result in long wait times. We understand claimants are experiencing trouble getting through. We apologize for any inconvenience and thank you for your patience during these uncertain times.
Please be assured that Maryland does not have a waiting week like many other states do. No matter when or how they file, Marylanders become eligible for benefits starting after the day after they separated from employment. If you are eligible, you will be paid for all benefits due.